About Doc4

Software development

DOC4 provides software solutions to optimize the benefit of output management and customer communication solutions. DOC4 software adds intelligence to output management enabling efficient management and full insight of any companywide document and communication processes for output producing organizations in the banking, insurance, and public sector, as well as printing companies. We focus on research & development for innovative technology and solutions.

Process automation

We offer consultancy services and support for transforming your traditional output to digital and future proof automated processes. This optimizes the process side of your customer journey. This optimizes the process side of your customer journey.

Consultancy

Our specialized IT consultants offer the best support to optimize your output producing solutions and make your service contemporary again withstanding new market and legislation demands for a long time. We take pride to make the best strategic choices for our customers on enterprise output management and customer communication management.

Project realization

We provide insight into your Enterprise Output Management project by determining the total cost of ownership (TCO), project planning and action plans. Our expertise ensures the best support in achieving your project business goals.

Compass Suite adds intelligence to output management environments. It enables monitoring the entire document process, from data input through to any digital and physical channel. Compass Suites maximizes process control. It detects errors, notify abnormalities, and enables automatic error correction.

More information

Data & Layout

Automated control of scheduled jobs. Compass Suite identifies potential delay in expected customer input (e.g., data file) and sends a notification to all parties involved.

Document generation

Compass Suite monitors the entire process and provides early detection and correction of false data. This eliminates rectification later in the process (for example, after production).

Printing & Enveloping

In case of any errors during the printing or enveloping process, Compass Suite identifies exactly which documents need to be reproduced. Reprints are scheduled automatically, most often after finalizing the original print job.

Digital distribution

Compass Suite simplifies the distribution of direct mailing and emails. It enables smart routing and omni channel distribution. Compass Suite provides guaranteed document and message delivery.

Delivery

The track & trace functionality of Compass Suite monitors all documents. It knows exactly which documents need to be reprinted in case of delivery issues.

Invoicing

Compass Suite knows exactly how much resources are used of any processed job. It keeps track of the number of printed documents, of used paper, paper type, envelops et cetera. Compass Suite provides all the information data for automatic invoices.

Inventory management

Connecting to Compass Suite enables you to manage and control your inventory in the best possible way. Compass Suite accurately administers the number of assets needed (and used).

Reporting

As Compass Suite continuously exchanges data, it is the perfect solution for all kinds of (management) reports and extensive information flows about your customers and their operations.

There are endless possibilities to communicate with customers. From traditionally printed letters send by mail to direct mailing, e-mail, social media, chatbots and WhatsApp. The complexity of the document management processes has therefore increased. Many organizations struggle with issues, like:

Integration problems when adding software and hardware to existing IT systems, for example connecting to document design programs or archiving software.

Lack of insight and control on the document management processes.

Increasing costs due to manual work (and fixing errors).

Lack of flexibility. Adding new functionality makes existing processes inflexible and inefficient.

DOC4 advises and supports organizations facing the consequences of complex document management processes.

Thanks to DOC4 and its Compass Suite, we have insight into all process data and full control of our output management processes for more than 7 years.
Leo IJzerman (Ricoh Netherlands)

Contact

Interested to know how DOC4 can make a difference in your organization?

Would you like to learn more about the benefits that Compass Suite can bring to your organization? We are happy to give you independent advice on how to optimize your document and output management processes. Please feel free to contact us by filling out the form or give us a call.

Trasmolenlaan 12, 3447 GZ Woerden

info@doc4.nl

+31 (0)88 377 82 22

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